I learnt in a course I took that the traditional manner of managing an organization through a rigid “command and control” structure is something companies cannot afford to do now. Now companies need to allow their “knowledge workers” or employees who have knowledge to come forward and create value for the company, in fact to encourage them to come forward. To do this you need to create an environment through which they can do this. I just heard a video lecture on MIT World by Thomas L. Friedman who wrote the book “The world is flat” and the point he makes is that the world is now so flat that individuals across the globe are empowered. People in a certain country are importing machines from South Korea, hiring others from their local Arabic school and exporting their merchandise labeled in Arabic to Kuwait. Another very common example of empowerment at the individual level is when anybody with access to the internet and programming skills can go online bid for making a software and ge...